1. Order placed

Let’s get started

2. Customer call

We confirm your order and introduce ourselves, including your single point of contact

3. ID creation in the Bots by the Hour customer portal

The digital delivery process is guided from here and you can log in with your ID to check the status at any time

4. Intelligent validation scoring

We review the process design document (PDD) if you supplied one

5. Process mining tool engaged

If we need to deploy this option*

6. Intelligent information upload and check

We make sure the process and elements are accurately defined

7. Bot creation

We configure your Bot by the Hour

8. Customer acceptance test

Meet your Bot and put it through its paces

9. Deployment

Put your Bot to work

10. Ongoing support

We’re here to help if your Bot needs changes or maintenance or if you’d like further advice

*Process mining

If you have a process design document (PDD) or other output, please share it with us so we can use it as a base to design your Bot accurately to match your needs.

Depending on the validation score, we may need to use a process mining tool to evaluate and break down the steps of your process before we build your Bot.